Prosperity Care
How a Gloucestershire care provider saw 77% of employees use On-Demand Pay in the first month, through our partner Level.
About Prosperity Care
Prosperity Care is a supported living and domiciliary care provider based in Gloucestershire. Their teams support people to live independently in their own homes and communities, often working varied shift patterns across the week.
The challenge
Prosperity Care were introducing a new Care Management System and moving away from their previous providers at the same time. They wanted an employee benefit that was more reliable, intuitive and better integrated, one that would simplify their tech stack rather than add to it.
Like many care providers, they also knew that a monthly pay cycle doesn’t always match real life. When an unexpected bill or expense lands mid-month, employees without a savings buffer can be pushed towards overdrafts, credit cards or high-cost short-term loans. That adds to money worries, which can affect wellbeing and focus at work.
The solution: On-Demand Pay
On-Demand Pay lets employees access a portion of the pay they’ve already earned before payday, straight from an app on their phone. It isn’t a loan: there’s no interest and no credit check, because employees are drawing on money they’ve already worked for. Anything they access is simply deducted from their next pay packet, so payroll carries on as normal.
For employers, On-Demand Pay connects with existing systems, so there’s no change to the pay cycle and little extra work for HR or payroll teams. For employees, it offers flexibility and control, helping them handle the unexpected without turning to costly credit.
A smooth switch
The move was efficient. The team noticed a much higher-quality integration than their previous setup, and implementation took minimal effort from their internal teams. They rolled out On-Demand Pay quickly and cleanly.
The results
The employee response confirmed they’d made the right choice: 77% of employees used the tool within the first month. That uptake showed both the demand for flexible pay in the care sector and the value of a modern, integrated experience.
Why it matters
In care, where many roles are shift-based and budgets are tight, a benefit employees actually use makes a real difference. Giving people more control over when they’re paid can ease financial stress, support retention and show staff their employer understands the pressures they face.
This case study describes On-Demand Pay delivered by our partner, Level. My Money Matters did not work directly with Prosperity Care. It is shared with Level’s permission.