Mentor Education
How faster access to pay motivated tutors to take on extra lessons, cutting unfilled shifts by 62% and boosting revenue.
The challenge: a workforce of teachers doing extra hours
Mentor Education is a London tutoring agency that relies heavily on full-time teachers taking on extra work to meet demand from families.
The summer holidays should be the busiest time of year, when pupils have more time for frequent tutoring. But many teachers chose not to work extra hours over the break. That meant Mentor missed out on revenue, as they struggled to find enough high-quality tutors for their pupils.
Part of the problem was timing. Tutors could wait up to six weeks to be paid for extra lessons, so the reward for giving up their holiday time felt a long way off.
“This has been a massive incentive for our tutors to take extra lessons on.”
Mary Lonsdale, CEO, Mentor Education
The solution: On-Demand Pay
On-Demand Pay lets people access a portion of the pay they’ve already earned, straight from an app on their phone. It isn’t a loan: there’s no interest and no credit check, because they’re drawing on money they’ve already worked for. Anything they access is simply deducted from their next payment, so payroll carries on as normal.
For Mentor’s tutors, it cut the gap between doing the work and getting paid from up to six weeks to as little as six minutes.
The results: 62% fewer unfilled shifts
That near-instant pay cycle made extra work far more rewarding. More teachers chose to tutor over the summer holidays, and unfilled shifts fell by 62%. More lessons delivered meant a significant boost to Mentor’s revenue.
Why it matters
When people can see the reward for their work straight away, they’re more motivated to take on extra hours. For businesses that rely on flexible or shift-based workers, On-Demand Pay can help fill gaps in the rota, without the cost of agency staff or the stress of missed bookings.
This case study describes On-Demand Pay delivered by our partner, Level. My Money Matters did not work directly with Mentor Education. It is shared with Level’s permission.